UK & Ireland Delivery
We offer free delivery on all orders over £60 for UK & Ireland deliveries. Any orders that are less than £60 will incur a delivery charge of £4.20.
We endeavour to dispatch all orders received before 12md on the same day (Excluding weekends). Orders placed after 12md will leave the following day. Please note our office business hours are Monday to Friday 9am to 5pm.
We use a 48-hour deliver service to UK mainland. We ask customers to wait 3-4 days before contacting us if not delivered.
Northern Ireland & Republic of Ireland
We use a 24-hour courier service. We ask customers to wait 2 days before contacting us if not delivered.
We send all of our orders via recorded / signed for delivery. Please inform us, when ordering, if there will be no one available at your address to sign for goods when they arrive, as our courier will not deliver without a signature. If you miss the courier, a delivery card should be left for you to arrange a time and date for delivery. Your cooperation in this would be much appreciated.
Once your order has left our warehouse, the responsibility for them passes onto the carrier. However, we constantly monitor our carrier’s performance, so that you are assured of the best service at the most competitive rate. Damages and shortages must be notified within 7 days. We also recommend that when signing for parcels, customers sign for the parcel as unchecked or damaged (if damaged) so that in the unlikely event there is a problem we can resolve this quickly and effectively.
Zohara Handbags will deem an item lost in post once 15 working days (including Saturday) have passed following dispatch (in line with Royal Mail policy). If your item has been lost in post, do not worry, we will stand by our commitment to you by either replacing the item(s) lost, or refunding your payment, whichever suits your individual circumstances.
International orders that are lost in post must wait until 25 working days have passed excluding the 5-7 working day delivery time, i.e. 35-37 working days following dispatch. We require confirmation in writing that the item(s) have been lost, you must advise Bella Mia within 30 days of dispatch or we cannot consider a claim for lost in post.
Our stock is updated every hour. In the unlikely chance that an item you purchase is out of stock and is showing "In Stock" on the website we will contact you as soon as possible.
We now use UPS Courier meaning we can provide a fast reliable service to France & Germany the average order is delivered 1-2 days working days from Dispatch! Please allow 3-4 days before contacting us if parcel has not arrived.
In most cases for international deliveries we use UPS or Royal Mail. Please allow up to 10 days for deliver, we are not liable for any customs & import charges your country puts on imports. We recommend checking with your Government border & Imports departments before placing orders, to check what charges may be incurred and restriction your country may have against certain goods. Please also note the website will automatically calculate your postage for international orders. In some cases, the postage may be incorrect. If this is the case we will contact you before shipping the goods.